FAQ

If you don’t find the answers you were looking for, please contact us with your query.

If your device has crashed, or otherwise stopped working, do not power it on. If the device is powered on, further damage may occur! Handle the device carefully, wrap it  in an anti-static bag if you have one, and bring it to a professional data recovery company.

Attempts to recover data by an unqualified company can put your data at risk. If your data is important, seek professional help from a reputable data recovery company.

The short answer is usually. The long answer is it depends on the type of failure and what you do with the device after initial failure. For hard drives, powering them on when the drive has been dropped or is making any unusual noise (clicking, buzzing, beeping, grinding…) can lower the recovery odds to near zero. Any attempt to open the drive, or run software when the drive has a mechanical problem, will reduce the chances of recovery and may increase the cost of the recovery. Here is more information on our success rates.

The cost of your recovery will depend on several factors:

  • The type of device. (Hard drives cost more than flash drives.)
    The size of the drive. (Usually larger capacity devices cost more. Except in the case of old or rare devices)
  • The type of failure. (Generally if the drive requires cleanroom work, it will be more costly.)

(If your device is making an unusual noise like clicking, beeping or buzzing, it may need cleanroom work

There is no way to get an upfront price for recovery without evaluating the device. That’s why evaluations are free. That being said, data recovery for a single hard drive generally starts around $395 and can cost over $1000 for cleanroom work. Here you will find more detailed information on our pricing.

In most cases, no. You pay for your recovery after you have confirmed that the data you need has been recovered. When there is cleanroom work needed, parts are a non-refundable deposit.

The average recovery takes about 5 business days. Drives with mechanical failures average about 2 weeks, but can take much longer, sometimes months. Logical damage such as bad sectors, typically takes 1-3 business days.

Pack your device in an anti-static bag, and bring it, along with a device that will receive your recovered files, to our office M-Th 10am to 5pm, or F 10am to 4pm (we are closed for our lunch break from 1pm to 2pm daily) or make an appointment as late as 6:30pm or on Saturday. Your device will be evaluated free of charge, and you will be given a quote for recovery. All work is performed no data, no recovery fee.

  1. Bring in your failed device and a target drive for your recovered data
  2. Your device will be evaluated, usually withing 24hrs, and we will send you a diagnosis and quote for recovering your data.
  3. Decide if you want to proceed.
  4. If you proceed, your device will go through three stages: Repair, Imaging, and File Recovery.
  5. You will be updated with progress through each stage.
  6. After your files have been recovered, we will send you a file list, or you can come in and view the files in person.
  7. If your files look good, you will make your payment and take your data.
  8. Lastly, back up those files! Here are a couple of online data backup services we recommend.

FREE EVALUATION

NO DATA, NO RECOVERY FEE

CERTIFIED DATA RECOVERY PROFESSIONAL